Homura® Support

If this order is related to a repair or exchange request, kindly review repair and exchange shipping terms & conditions provided here. When will I receive my order? Please be aware that the provide...

    The customer is responsible for covering all applicable shipping fees associated with the returned order. This includes fees for sending, receiving, failed delivery, and return to sender, if a...

If this order is related to a repair or exchange request, kindly review repair and exchange shipping terms & conditions provided here. When will I receive my order? Please be aware that the provide...

  What does the 10-year service warranty cover?Our 10-year warranty covers loose parts, locks, adhesives, strings, and stone settings on most products purchased directly from Homura or authorized s...

  What is the recommended length for a choker necklace?For most men, we recommend a choker necklace length of 18 inches. For most women, a choker necklace length of 17 inches is recommended. Howeve...

  What does "US" mean in standard ring sizes?"US" refers to the standardized ring size system used in the United States and Canada. This system measures ring sizes in numerical values, with each s...

  What is the average wrist size for men and women?The average wrist size for men is 17cm, while the average wrist size for women is 15cm.     What size should I choose for my bracelet?To determine...

  What packaging will my order come in? We take great care in ensuring that your jewelry arrives in style and ready to be gifted or enjoyed. Each order comes with the following items: Signature Ho...

  How should I store my jewelry when I'm not wearing it? Proper storage is important to prevent damage or scratching to your jewelry. It's best to store each piece separately in a fabric-lined jewe...

  Are your gemstones and crystals genuine? Our gemstones and crystals are sourced from our trusted suppliers, who have consistently delivered genuine natural materials of the highest quality for ye...