Damaged or lost package

My tracking information shows that my order is marked as delivered, but I have not received it. What should I do?
If your tracking information indicates that your order has been delivered, but you have not received it, please take the following steps:

• Verify the shipping address provided during checkout.
• Check if someone else at your address accepted the package on your behalf.
• Reach out to the assigned delivery personnel or courier for further information.
• If you are unable to locate your package, please contact our customer support team for assistance.

What happens if my order is lost during transit?
In the rare case that your order is lost during transit, we will work with the shipping courier to investigate the issue. If the courier confirms the loss, we will reship the order to you immediately.

How do I file a claim with the courier for damaged package?
If your order is damaged during transit, we will assist you in filing a claim with the courier. Please provide us with all the necessary details and any supporting documentation, such as pictures of the damaged package, so that we can initiate the claim process on your behalf.