Repair or exchange shipping terms and conditions

• The customer is responsible for covering all applicable shipping fees associated with the returned order. This includes fees for sending, receiving, failed delivery, and return to sender, if applicable.

• After the repair process is finished and shipped back to the customer, please note that the customer is responsible for tracking, monitoring, and making a follow-up request to the courier in case of delivery or shipping delays or failure.

• We will NOT be liable for any parcels lost in transit, missing, undelivered, or unrecovered related to returns for exchange requests. Any claims must be filed directly with the courier within 48 hours from the time your parcel is marked as delivered.

• Furthermore, please note that we will provide you with a list of available couriers for shipping your order. However, it is important to understand that these options should not be considered as recommendations. They are presented based on their availability and popularity within your country.

• If the delivery is unsuccessful due to reasons such as an incorrect or unlocated address, unavailability of the customer to receive the order, or any unknown or internal issues on the part of the courier, the customer will be responsible for settling any fees incurred as a result of this situation.