Transit delay and force majeure

What should I do if my order is experiencing delays in transit due to courier issues?
If your order is experiencing delays in transit due to courier issues, we recommend contacting the courier directly to inquire about the status of your shipment. They will be able to provide you with the most up-to-date information regarding the delay.

What happens after a failed delivery attempt?

If the courier is unable to deliver your order on the first attempt, they will make a second delivery attempt the next working day. If the second attempt is also unsuccessful, the courier will typically hold the package at their local facility for a specified period of time. You will receive a notification from the courier regarding the failed delivery and instructions on how to proceed.

My order was returned to the sender. What should I do?
If your order was returned to us due to an unsuccessful delivery attempt, we will reach out to you to confirm the correct shipping address. Once we receive the correct address, we will reship your order. However, please note that additional shipping charges may apply.

How long can I expect the delay to last during courier delays or force majeure events?
The duration of a delay during courier issues or force majeure events can vary depending on the specific circumstances. We rely on our courier partners to provide us with the necessary updates, and we will communicate this information to you as soon as we receive it. However, please note that these estimates may be subject to change due to the unpredictable nature of such events.

Can I cancel my order if it is delayed due to courier issues or force majeure events?
Unfortunately, we are unable to cancel your order if it is delayed due to courier issues or force majeure events.

Will I be notified if there is a delay in delivering my order due to courier issues or force majeure events?
Yes, we will notify you via email if there is a delay in delivering your order due to courier issues or force majeure events. We understand the importance of keeping you informed and will provide regular updates on the status of your order.