How to return - International

What is your return policy for international orders?
We accept exchange requests within thirty (30) days from the delivery date, provided that the product being returned is unused, in its original condition and complete packaging. We offer a one-time return and exchange policy in all our official sales channels.

How can I return an item from an international order?

If you wish to return an order, please email [e-mail] with the following details:

• Email Subject: Order number + Full name
• Reason for return or exchange
• Photos or videos of the order.

Our team will arrange and schedule a FedEx pickup at your home or office address. 

Who is responsible for the shipping fees for returning an item from an international order?
All shipping fees, including pickup, delivery, customs duties, and taxes, to and fro, must be paid by the customer. However, if you receive an incorrect or defective product, Homura Design will cover all associated shipping costs and fees.

Will I be refunded for the shipping fees paid for an international order return?
We will only refund the payment for the products themselves. All shipping fees, including pickup, delivery, customs duties, and taxes, to and fro, must be paid by the customer. However, if you receive an incorrect or defective product, Homura Design will cover all associated shipping costs and fees.

What happens after I return my order?
Once we receive and inspect your returned order, we will issue a gift card amount equivalent to the item(s) of your original purchase. You can use this gift card code to place a new order of your choosing on our website.

What is the process for returning a defective item from an international order?
If you received a defective item from an international order, please contact our customer support team at [e-mail] with your order number and clear photos or videos of the defect. We will assess the issue and provide instructions on how to proceed with the replacement.

What should I do if I received an incorrect item in my international order?
We will let you keep the incorrect product, and we will promptly send you the replacement for the correct order. Please contact our customer support team at [e-mail] with your order number and details about the incorrect item received, and we will arrange for the correct item to be shipped to you.