Defective, Incorrect or missing item(s)

What should I do if I receive a defective, incomplete or incorrect order?
A: If you receive a defective, incomplete or incorrect order, please contact our customer support team at [e-mail] with your order number and clear photos or videos of the package. We will assess the issue and provide a suitable solution, which may include a replacement or refund.

Reminder: Claims for incorrect, missing, or incomplete items must be reported within 48 hours of delivery; otherwise, they will be deemed invalid. Claims for defective items are accepted within 7 days of delivery.

Will I be charged for returning a defective or incorrect item?
No, you will not be charged for returning a defective or incorrect item. We will cover the necessary return shipping fees and provide a replacement or refund, depending on the situation.

How long will it take to resolve the issue of a defective, incomplete, or incorrect order?
We strive to resolve issues promptly. Once you report a defective, missing, or incorrect item, our customer support team will investigate the issue and provide a solution as quickly as possible. The resolution time may vary depending on the circumstances, but we will work diligently to resolve the issue in a timely manner. ( 2 - 3 working days )

Who is responsible for the shipping fees for returning a defective or incorrect order?
If you received a defective or incorrect item, we will cover the shipping fees for the return of the item and the shipment of a replacement or refund. Our customer support team will provide instructions and assist you throughout the return process.

What if an item is missing or incorrect in an international order?
For missing or incorrect items in international orders, please contact our customer support team at [e-mail] with your order number and details of the issue. We will work with you to resolve the issue and provide the necessary assistance for the return or exchange process.

Can I return a defective, or incorrect order in person at a physical store?
Currently, we only accept returns for defective, missing, or incorrect items through our online channels. Please reach out to our customer support team at [e-mail] to initiate the return process.