Homura® Support

  How do I place an order on your website? To place an order, simply visit our website and select the item(s) you wish to purchase. Add them to your cart and proceed to checkout. You will be prompt...

Do you offer same-day or next-day delivery? If you require prompt delivery for your order, we currently offer the option of warehouse pickup for items purchased online. You can arrange for a Grab...

  What is your return policy?We accept return requests within thirty (30) days from the purchase date, provided that the product being returned is unused, in its original condition and complete pac...

  What forms of payment do you accept? We accept all major credit cards, including Visa, MasterCard, American Express, and Discover. We also offer the option to pay through e-wallets such as PayPal...

  What are the standard shipping options within the Philippines? Standard shipping and delivery are made thru LBC, GoGo or J&T Express.   How long does shipping takes? These are the estimated t...

    What is your return policy for international orders?We accept exchange requests within thirty (30) days from the delivery date, provided that the product being returned is unused, in its origin...

  The item I want is out of stock. Can I pre-order?Currently, we do not offer a pre-order system. However, you can sign up on the product page to be notified via email when the product restocks. We...

  Do you ship internationally?Yes! We ship worldwide through FedEx priority shipping.     How long does International shipping takes? Typically all orders do require 1-2 business days for fulfillme...

  What should I do if my order is experiencing delays in transit due to courier issues?If your order is experiencing delays in transit due to courier issues, we recommend contacting the courier dir...

  My tracking information shows that my order is marked as delivered, but I have not received it. What should I do?If your tracking information indicates that your order has been delivered, but you...